Hotel policies

CHECK-IN/ CHECK-OUT

Check-in time: 2:30 pm
Wearing of an "All Inclusive" bracelet is compulsory and the service is provided from 2:45 pm of the arrival day, onwards. Bracelets are active until 12 o’clock noon time of the departure day. The service ends with lunch on the departure day. Lunch cards will be provided upon arrival to customers entitled to lunch on the day of departure.

Check-out time: 12:00 noon
All additional services, as use of telephone, minibar and eventual damages done to property, are subject to extra payment before check- out and not later than 12 o’clock noon, when hotel key and bracelets should be handed over to Reception desk.

A late check- out is a subject of availability and can be confirmed by hotel management the day prior to departure. If available, late check- out is at extra cost of 30 bgn /exclusive of "All Inclusive" service/ and is valid until 5:00 pm on the day of departure.

RESERVATIONS

A reservation inquiry can be made over the phone, by fax, e-mail or online. Hotel reservation is to be confirmed by hotel management and is valid only after payment of 50 % to 100 % of accommodation cost, in accordance with hotel requirements and terms for advance payments.

Failure to pay the requested deposit will result in automatic cancellation of the reservation.

Hotel management shall duly issue an Invoice for the payment done by customer and only then reservation can be considered as confirmed.

RESERVATION CHANGES OR CANCELLATIONS

The terms for reservation changes or cancellations are quoted in the hotel price offer.

PAYMENT OF SERVICES

Accommodation services and/ or services, subject to extra payment, can be paid cash or by credit card. Cards accepted are: VISA, MasterCard, and MAESTRO /for Bulgarian market/, American Express, EUROLINE, SIRRUS, Borika /for Bulgarian market/.

Bank wire can be used only for payment of reservation deposits.

Travel cheques are not accepted.

CHILDREN POLICY

Hotel guests from 2 to 12 years of age /not turned prior to departure date/ are considered as children. Babies from 0 to 2 years of age /not turned prior to departure date/ are considered as infants. Children’s age is checked by hotel staff when checking in at the hotel and upon presentation of a valid travel document for children, by parents or accompanying adults.

Baby cots are subject of availability and are provided upon request and against an extra payment of 8 bgn per day.

PETS

Accommodation of little dogs (up to 10 kgs) is allowed at an extra cost of 5 bgn/day, and only if keeping up to hotel regulations and standards. Guide-dogs are an exception and are accepted free of charge.

ALCOHOL

Alcoholic beverages are offered only to adults with an ID, verifying they are 18 years of age or older.

PARKING

Because of the limited and insufficient numbers of parking places, the hotel cannot guarantee such.


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PERSONAL INFORMATIONS

HOTEL

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Reservation: +359 889 05 06 04