How to make a reservation

A reservation inquiry can be made by one of the following methods:

over the phone +359 554 245 15;
by fax +359 554 229 24;
sending an e-mail to: for Astoria hotel
sending an e-mail to: for Orel hotel
Filling out the application form on our web site

Hotel reservation confirmation is a subject of availability and is valid only after payment of 50 % to 100 % of accommodation cost in the form of a deposit and in accordance with hotel requirements and terms for advance payments and the conditions and terms for accommodation changes and/ or a cancellation of a reservation.


For your convenience, we offer the following two payment methods:

1. A Bank wire
The bank wire can be made using one of the accounts listed below, within the deadlines quoted in the offer sent.

Bank accounts:

Account holder: INTERTOUR OOD
Eurobank Bulgaria AD
IBAN BG57BPBI79371025402601 (in BGN)
IBAN BG39BPBI79371425402601 (in EUR)

In the "reason for payment" field you need to write the first name and surname used when making the reservation or: Reservation in hotel ASTORIA or OREL, under the name of ............................................................................. . Failure to pay the requested deposit will result in automatic cancellation of the reservation.

2. Payment with a credit or a debit card
According to the terms and conditions of the bank guaranteeing the payment with a credit or debit card, the cardholder needs to fill- out the following Authorization form

Authorization form
which needs to be signed by him personally, scanned and send to e-mail address: for Astoria hotel or for Orel hotel. Cards accepted are: VISA, MasterCard, and MAESTRO /for Bulgarian market/, American Express, EUROLINE, SIRRUS, Borika /for Bulgarian market/. Card payment shall be only possible for reservations with check- in date, commencing the reservation date. A reservation is confirmed only after receiving the requested payment by the hotel, for which the hotel shall duly issue an Invoice for payment.

IMPORTANT: In either method of payment and in accordance with the Bulgarian VAT law and regulations, the hotel shall duly issue an Invoice for the payment done for which you need to provide your personal data (name, address and personal ID number)

Reservation changes or cancellations
The terms for reservation changes or cancellations feature in the hotel price offer.

Reservation Request


Reservation: +359 889 05 06 04